| Is "walking the talk" a tired old
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| | successfully challenge your authority is
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| cliché or a bold new concept? Very few
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| | when they see that you are not practicing
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| managers today are receiving formal
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| | what you preach. Keep in mind that your
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| management training. As a result, many
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| | employees are your primary customers.
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| are poor communicators and weak in their
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| | Treat them with the same respect and
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| delegation and leadership skills.
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| | caring service that you deliver to your
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| According to a Gallup poll, 25% of U.S.
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| | external customers. Remember that you set
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| employees would fire their bosses if they
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| | the tone for your entire department. Your
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| could. Why? Because many managers set
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| | employees are watching you!
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| high service standards for their
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| | ###
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| employees, yet fail to abide by those
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| | Debra J. Schmidt, also known as the
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| same standards.
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| | Loyalty LeaderÂ(R), is an author,
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| If you are a manager, you are in an
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| | consultant, corporate trainer and
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| excellent position to lead by example.
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| | professional speaker. She helps companies
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| Your employees will only respect your
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| | boost their profits by leading the way to
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| authority if they observe your excellent
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| | greater customer, employee and brand
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| customer service skills on a daily basis.
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| | loyalty. Debra is in demand as one of the
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| Customer loyalty must be a top-down
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| | nation's top customer loyalty experts --
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| initiative.
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| | helping clients keep more customers,
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| Here are five ways you can earn greater
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| | retain more employees, get more referrals
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| respect and increase employee loyalty:
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| | and sell more products.
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| -Always give performance reviews and
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| | As the owner of Loyalty LeaderÂ(R) Inc.,
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| salary increases on the promised dates.
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| | Debra provides training, consulting and
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| Employees have those dates memorized.
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| | keynote addresses for Fortune 500
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| They won't feel valued and will resent
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| | companies, small businesses, professional
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| you if their review dates are postponed
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| | organizations and trade associations
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| or forgotten
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| | throughout the United States. She has
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| -Have empathy for your employees. Show
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| | developed customer service standards and
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| compassion by being flexible with hours
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| | delivered training for companies such as
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| and time off so they can tend to family
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| | Northwestern Mutual, Miller Brewing
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| emergencies or illnesses.
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| | Company, Wells Fargo, Roundy's, American
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| -Be a mentor and coach by sharing your
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| | Family Insurance, Kohler Co, Lucent
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| knowledge and experience. Explain to them
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| | Technologies and the Green Bay Packers.
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| how business decisions were made,
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| | She has a master's degree and over 25
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| especially when it involves them.
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| | years of business management and sales
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| -Trust your employees and be willing to
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| | experience in a wide range of industries.
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| delegate projects based on their
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| | Debra was nominated for an Emmy award in
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| strengths. If you tend to be a control
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| | 1991 and has won six national marketing
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| freak, learn to let go and get out of the
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| | awards. In addition to her monthly
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| habit of micro-managing people.
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| | television appearances on Fox News in
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| -Let your employees know they're valued.
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| | Milwaukee, Wisconsin, Debra has been a
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| Smile at them, be approachable, remember
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| | featured guest on radio shows throughout
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| the names of their family members and
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| | the United States. Her articles have
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| sincerely thank them every chance you
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| | appeared in hundreds of magazines and
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| get.
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| | on-line publications.
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| The only times that employees can
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| |
|
