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Article #125: Business Process Management

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Business Processes are a group of suitably trained on it and rather than
activities which are recurring in nature change the way of working of the company,
and contribute significantly to the the software conforms to the process that
growth and development of the business. you already follow. The automation should
Managing these activities efficiently so be complimentary to business and not
that maximum business benefit can be anti-productive. It is imperative to
captured is better known as Business remember that Business Process Management
Process Management. If you think that is suppose to save time and resources in
Business Process Management deals with an organization and should be approached
mundane tasks, you are very far from the with that principle in mind.
truth. Large organizations with good Adherence to Business Process throughout
business process management skills have the organization is a must for any
even managed to put an abstract activity organization to gets it full impact.
such as Innovation as part of their Developing or outlining a business
process management cycle. Even thinking process without true permeation with the
or strategizing for the future is part of company, is like giving a bird wings but
a Business Process. Thus the first step asking it not to fly. It is successful
in understanding Business Process implementation and following of a set
Management is to understand the range of business process which will save time and
activities which qualify as Business money in the organization and bring about
Process and only then can they be greater efficiencies. Following business
documented and subsequently managed. processes also helps in getting the most
The first step when implementing Business out of the people employed in the company
Processes in any organization is to without going back to the drawing board
understand the lifecycle of a business each time a familiar situation comes up.
process. Key questions which need to be The term Management in Business Process
answered are 'when does the process get Management makes this activity an ongoing
triggered?', 'which business activity one. One a business process has been set
does it impact?', 'what are the steps in and put in automated or semi-automated
business process?', 'What the key motion, it is critical that the process
parameters against which they can be is reviewed at regular intervals to
measured?' and so on. evaluate the affectivity of the process.
Once these key questions are answered and A facility to maintain feedback from
documented, you can put see the outline users of the process much be implemented
of a defined business process. All and periodical review of the process and
business activities are made up of feedback from users will help in
multiple business processes and business implementing changes and improving the
process management is to make sure that process on an ongoing basis. A mature
these processes are working together for organization is one which has managed to
the greater benefit of the organizations. implement the Business Process of
Some of the key points to consider when Managing Business Processes
setting up business processes are effectively.The Business Process
discussed in the rest of this article. Management process has been an
Keep in mind that these processes will be established business activity for quite
managed by people. A business process some time. If you are keen to ensure that
should not be very rigid; neither should you harness the complete benefits of
it be too open ended. There should be Business Process Management in your
some room for innovation within the organization, you can bench mark it
process as well as that is the business against some of the leading standards
process can be improved over a period of such as ISO 9001:2000, SEI CMM and Six
time. Many management gurus consider Sigma. Some industries have industry
successful organizations those which have specific business process management
captured the DNA of a business process certifications. Benchmarking allows you
within their working framework. to go full throttle in business process
Simple documentation and automation also management as well as provide you
makes business process automation work in excellent ammunition to increase the
the long run. If you are using software value of your organization in front of
to automate your business process, it customers, suppliers and employees.
should be made sure that people have been






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