| Contact Manager FAQs | | | | Does contact manager software do anything |
| | | | else? |
| How is a Contact Manager application | | | | |
| different from Contact Management or Customer | | | | Yes. Contact manager applications include |
| Relationship Management (CRM) ? | | | | sales management reports that show your |
| | | | opportunity pipeline and forecast sales. Your |
| Contact manager, contact management and CRM | | | | contact manager reports can include estimated |
| are all essentially different names for | | | | dollar value of your opportunities, stage in |
| software applications that help you manage | | | | the sales cycle, probability of closing the |
| your contacts so you can make every contact | | | | sale and anticipated close dates. You can |
| count and turn your calling efforts into | | | | search and sort your contact manager reports |
| sales. In fact contact manager applications | | | | by any of these fields, or by sales rep, |
| are often also referred to as sales | | | | region, contact or product. These contact |
| management programs. | | | | manager reports are an invaluable sales |
| | | | management tool that can be created on demand |
| How can a contact manager software program | | | | and used daily to assign resources and tasks |
| make me more effective in building | | | | to those activities with the greatest sales |
| relationships? | | | | potential. |
| | | | |
| You may wonder how a computer program can | | | | How does Prophet Contact Manager compare to |
| make you more effective in building | | | | the competition? |
| relationships and ultimately sales. The key | | | | |
| to contact manager applications is that they | | | | Prophet Contact Manager is similar to other |
| help you keep track of every activity | | | | contact managers in function, but very |
| surrounding a contact, so you remember what | | | | different in how it performs those functions. |
| you've done, what you need to do next and | | | | All contact managers are built around the |
| what the potential opportunity is worth. | | | | idea of creating opportunity files that |
| Contact managers include organizational | | | | include all contact information, history and |
| tools, such as those you use everyday - | | | | activities in a single location, with the |
| calendars, email, notes and task managers. | | | | ability to search the information and |
| What makes contact manager applications | | | | generate sales management reports. All |
| different from your other office productivity | | | | contact managers include some way to connect |
| tools is that they link all these things to a | | | | to calendars, task lists and email, so you |
| contact or "opportunity" file, so you can set | | | | can follow-up your calling efforts by |
| up appointments, assign tasks or send an | | | | scheduling next steps and sending appropriate |
| email, while you're reviewing related notes | | | | communications. What makes Prophet Contact |
| and history. Contact managers allow you to be | | | | Manager so different is that it works within |
| more efficient by having all your tools in | | | | Outlook, making use of your current Outlook |
| one place. Contact managers also make you | | | | contact list, familiar email, task and |
| more effective by placing all related contact | | | | calendar functions. You don't need to learn |
| manager information in one file, so you are | | | | new office productivity tools. Prophet |
| fully informed and focused on the sales goal. | | | | Contact Manager is simply an extension of |
| | | | Outlook. You'll recognize the toolbars and |
| What is meant by a contact manager | | | | commands. There's essentially no training |
| "opportunity" file? | | | | curve and you'll see virtually instant |
| | | | results. |
| When you first call on a prospect, or make a | | | | |
| first call about a particular business | | | | How do competitive contact managers' |
| opportunity, you open an "opportunity" file | | | | productivity tools work? |
| in your contact manager application. That | | | | |
| becomes the main file for tracking your | | | | Each contact manager application is slightly |
| opportunities. Contact information is linked | | | | different, but none, other than Prophet, |
| to the opportunity file from your contact | | | | allow you to work directly inside |
| manager contact list, and you make notes in | | | | OutlookÂ(R). You either need to use a |
| the file each time you contact the prospect | | | | duplicate set of tools within your contact |
| about the opportunity, building a history in | | | | manager for your contacts, calendar, tasks, |
| your contact manager application. Any | | | | etc., or you have to synch up to Outlook to |
| appointments you schedule, tasks you assign | | | | transfer information between your contact |
| and emails you send to the contact related to | | | | manager and Outlook. These things make our |
| this opportunity all add to this | | | | competitors' contact managers more difficult |
| comprehensive opportunity file. | | | | to learn, more complex to use and, to varying |
| | | | degrees, redundant. |