| Contact Manager FAQs | | | | else? |
| How is a Contact Manager application different | | | | Yes. Contact manager applications include sales |
| from Contact Management or Customer | | | | management reports that show your opportunity |
| Relationship Management (CRM) ? | | | | pipeline and forecast sales. Your contact manager |
| Contact manager, contact management and CRM | | | | reports can include estimated dollar value of your |
| are all essentially different names for software | | | | opportunities, stage in the sales cycle, probability |
| applications that help you manage your contacts | | | | of closing the sale and anticipated close dates. You |
| so you can make every contact count and turn | | | | can search and sort your contact manager |
| your calling efforts into sales. In fact contact | | | | reports by any of these fields, or by sales rep, |
| manager applications are often also referred to as | | | | region, contact or product. These contact |
| sales management programs. | | | | manager reports are an invaluable sales |
| How can a contact manager software program | | | | management tool that can be created on demand |
| make me more effective in building relationships? | | | | and used daily to assign resources and tasks to |
| You may wonder how a computer program can | | | | those activities with the greatest sales potential. |
| make you more effective in building relationships | | | | How does Prophet Contact Manager compare to |
| and ultimately sales. The key to contact manager | | | | the competition? |
| applications is that they help you keep track of | | | | Prophet Contact Manager is similar to other |
| every activity surrounding a contact, so you | | | | contact managers in function, but very different |
| remember what you've done, what you need to | | | | in how it performs those functions. All contact |
| do next and what the potential opportunity is | | | | managers are built around the idea of creating |
| worth. Contact managers include organizational | | | | opportunity files that include all contact |
| tools, such as those you use everyday - | | | | information, history and activities in a single |
| calendars, email, notes and task managers. What | | | | location, with the ability to search the information |
| makes contact manager applications different | | | | and generate sales management reports. All |
| from your other office productivity tools is that | | | | contact managers include some way to connect |
| they link all these things to a contact or | | | | to calendars, task lists and email, so you can |
| "opportunity" file, so you can set up appointments, | | | | follow-up your calling efforts by scheduling next |
| assign tasks or send an email, while you're | | | | steps and sending appropriate communications. |
| reviewing related notes and history. Contact | | | | What makes Prophet Contact Manager so |
| managers allow you to be more efficient by | | | | different is that it works within Outlook, making |
| having all your tools in one place. Contact | | | | use of your current Outlook contact list, familiar |
| managers also make you more effective by | | | | email, task and calendar functions. You don't need |
| placing all related contact manager information in | | | | to learn new office productivity tools. Prophet |
| one file, so you are fully informed and focused on | | | | Contact Manager is simply an extension of |
| the sales goal. | | | | Outlook. You'll recognize the toolbars and |
| What is meant by a contact manager | | | | commands. There's essentially no training curve |
| "opportunity" file? | | | | and you'll see virtually instant results. |
| When you first call on a prospect, or make a first | | | | How do competitive contact managers' |
| call about a particular business opportunity, you | | | | productivity tools work? |
| open an "opportunity" file in your contact manager | | | | Each contact manager application is slightly |
| application. That becomes the main file for | | | | different, but none, other than Prophet, allow you |
| tracking your opportunities. Contact information is | | | | to work directly inside OutlookÂ(R). You |
| linked to the opportunity file from your contact | | | | either need to use a duplicate set of tools within |
| manager contact list, and you make notes in the | | | | your contact manager for your contacts, |
| file each time you contact the prospect about the | | | | calendar, tasks, etc., or you have to synch up to |
| opportunity, building a history in your contact | | | | Outlook to transfer information between your |
| manager application. Any appointments you | | | | contact manager and Outlook. These things make |
| schedule, tasks you assign and emails you send to | | | | our competitors' contact managers more difficult |
| the contact related to this opportunity all add to | | | | to learn, more complex to use and, to varying |
| this comprehensive opportunity file. | | | | degrees, redundant. |
| Does contact manager software do anything | | | | |