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Article #194: Employee Motivation, Don Imus, and Team Building: Five Secrets of Motivated Teams

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Don Imus, a shock jock (someone who Be consistent each and every time! Have
shocks their listening audience by saying the courage to conduct a private coaching
outrageous statements), was fired from session with the "Don Imus" personality
his jobs on WCBS radio and MSNBC and explain what is acceptable
television for crossing the line of communication and behavior each and every
decency and making racist and sexist time. Explain in detail what the reward
remarks regarding the Rutgers University for good employee behavior is and the
women's basketball team. From a team penalty for continued bad employee
building and employee motivational point behavior.
of view, there are tidbits of 3. Remember That Words Hurt - "Sticks and
motivational wisdom to be learned from Stones will break my bones but words will
this situation. never hurt me" is the phrase many of us
First, let me ask you, how many "Don heard growing up. Well, words do hurt.
"Imuses" do you have in your The best advertising copywriters,
organization, your team, or your political experts, speech writers, and
department? You know what I mean, the screen writers are paid millions of
employees, whether they are women or male dollars to create emotions with words so
employees, who continuously cross the that we are persuaded to act in certain
line when it comes to behavior; perhaps and various ways.
being overbearing or the bully at work. Realize that once we say something that
They make insensitive comments without is hurtful or can alienate our fellow
respect for other people's feelings, and employees, we can never take it back. Or,
then say the following when you discuss as the old expression goes, "It's hard to
their conduct: get the horses back in the barn once the
"I'm just being me." door is opened."
"That's just the way I am." We should all be careful with the words
"I was just playing." we use. You might ask yourself the
"I didn't hurt anybody." following:
"Oh, you're just too sensitive." Is my language positive or motivating
"Can't you take a joke?" toward my fellow employees?
"I didn't mean anything by it." Am I showing respect toward my team
Yet, they proceed to exhibit this members with the words I use?
inappropriate behavior. Because of this Do the jokes I use uplift or motivate or
"Don Imus" behavior, productivity tear down and de-motivate my team
decreases, employees are less motivated, members?
transfers and personnel issues increase, Note: Always use honest communication
and soon you stop accomplishing your that respects the recipient of your
goals. Bottom line is that these kinds of message. When you are "frank" (Let me be
people can tear apart your organization frank with you...), this means you are
and team with their words or behavior. giving an opinion at the expense of the
The following are five secrets to person receiving your "frankness." Let's
handling the "Don Imuses" on your team so leave "frank" out of our conversation and
that you keep employee motivation high, be more honest and respectful.
build a strong, self-directed team, and 4. Motivate Towards Good Behavior -
achieve a higher level of organizational Always encourage positive, motivating
success: behavior and recognize good behavior
1. Live Your Mission - When you whenever you can. Recognize the person(s)
continuously communicate and act upon the exhibiting positive behavior in team
organization's mission, values, and meetings, a memo, or letter from the vice
goals, your employees will be motivated president, etc.
to live the mission and maintain a high Most of all, your employees will emulate
standard of behavior and productivity. the behavior you show. Always be on your
This communication must start at the top best motivating, respectful, and positive
and be communicated and acted upon at behavior. When it comes to behavior as a
every level at every opportunity. manager, you receive what you send out.
One of your organization's top values 5. Be Prepared to Take Corrective Action
should be-respect. When you allow an - If you have a meeting and/or coaching
employee to disrespect other team members with the employees that are exhibiting
through words or actions, you are not the "Don Imus" behavior and they choose
living your organization's mission, which to continue with their inappropriate
will lead to organizational and team behavior, it's time to take action. Make
turmoil, productivity issues, and sure that you, as the supervisor or
possible harassment issues. manager, document, document, and document
We know when working with top all discussions relating to this
organizations, the more organizational unacceptable behavior. Confer with human
values are communicated and reinforced, resources to receive expert advice on the
the more success the organization will next steps in the corrective action
achieve. This creates a motivated work procedure. Remember, you are never alone
environment and rewards employees based when dealing with this kind of employee.
on the mission. Then start implementing the corrective
2. Be Consistent - Whenever you observe action and follow-up to ensure there is a
this bad behavior, you must address it positive change in behavior. Be timely in
each and every time. Many times I will your follow-ups so that there is no lapse
hear managers say, "Well, they just said in time between the next situation of
it once" or "It will go away eventually." unacceptable behavior and the next level
Well, it doesn't go away. By not of corrective action. Also, immediately
addressing this inappropriate conduct motivate and reinforce positive behavior
each and every time, you enable or changes.
empower the individual expressing this Remember, if you show you are quick to
behavior. Your "Don Imus" person is take action for unacceptable behavior,
thinking, "Well, no one said anything, so this sends a message to your team members
it must be acceptable," or "If I can get that you respect them as employees,
away with this, then let me overstep the individuals, and team members; and they
boundaries even further." All the while will be far more motivated because of
the other employees, who are conducting your actions.
themselves in a positive manner, are less Apply the above five employee
motivated to produce. They will retreat motivational secrets and eliminate the
to a safe environment where they won't "Don Imus" personalities from your team,
need to communicate with this person and and you will create a motivated workplace
communication fundamental to a successful that achieves team and organizational
work environment ceases. goals.






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