| It's been a long week. The boss yelled at you, no | | | | things that seem wackiest and love to talk about |
| one seemed to be listening to anything you said, | | | | them later. I have yet to be in an organization |
| you received a survey from a customer that said | | | | where the personnel said "We can't wait to get |
| "If there was only one place left on earth to have | | | | back our boring workstation and provide excellent |
| service done and it was here and I had to talk to | | | | Customer service." |
| you, I would rather have it be broken" and at the | | | | 2. Have a Celebration! Of anything! It doesn't |
| end of the week you go home. | | | | matter. Pick one thing that you and the |
| You are tired, used up and brainburned. All you | | | | organization have done this year and celebrate it. |
| want to do is drop dead on the couch with a | | | | It could be you have reached a goal, reduced a |
| bucket of wings and a can of cheeze wiz and | | | | cost, saved a customer, repaired a relationship, |
| numb your brainhousinggroup with cheesy chicken | | | | added a new vendor or replaced the copy |
| grease while watching reruns of "The Gong | | | | machine, it doesn't matter, Celebrate it! Have a |
| Show." (Google it) | | | | party, luncheon, pot luck or a cake and ice cream |
| You open the door to your humble adobe and | | | | party crazy hat day! |
| there, right there in the doorway, the cat has left | | | | Just have a Celebration. We so often don't take |
| you a present. | | | | the time to realize that everyday we do small |
| A hairball surrounded by a lake of vomit. Yuck! A | | | | things that add up to big things that bring Success |
| perfect ending to the week! | | | | to our organization and our lives. Celebrate the |
| And all of the frustration and anger comes boiling | | | | small and the big things so that Success becomes |
| out and you figure the best way is to have | | | | natural and comes more often. |
| soccer practice with your cat. | | | | 3. Take up a Cause and ask for participation. The |
| Stop, and take a breath Customer Service | | | | cause can be anything that you can rally your |
| Professional. Don't kick the cat! | | | | inmates (I'm kidding) around and be involved in. |
| Turn it around with 4 steps to Refresh and | | | | There are many worthwhile causes that could |
| Restore. (Or at least be willing to put your socks | | | | benefit from your company's involvement and |
| and shoes on Monday morning so you can go | | | | would be better from you and your inmates (see |
| back to the asylum) | | | | above) participation. If you like, pick one cause per |
| 1. Stop, Drop and Rock and Roll! Stop looking at | | | | quarter to add some variety. Or choose one a |
| your everyday tasks as "things I have to do" and | | | | year. |
| look at them as steps to a successful day! Think | | | | It's important that you see each other in a |
| of each step as progress to something. When | | | | different light, not just suits and shoes, and get to |
| you do, you will step livelier and become eager to | | | | know each other from a new perspective. |
| complete items so that you have a sense of | | | | Working together for a worthwhile cause will bring |
| accomplishment. And each item takes on a sense | | | | you all closer. |
| of importance, so that completing them has | | | | 4. Reward Yourself by doing "ing" things! Take |
| meaning. It results in a sense of pride in what you | | | | yourself shopping, golfing, swimming, bird |
| do. | | | | watching, sushi eating or any other "ing" that |
| Drop the Woe and add the Go! Go after each | | | | makes you happy. We get caught up in day to |
| day and say "No matter what, I will have a great | | | | day, door open and door closed mentality and |
| day, Today!" If you can have a great day, Today! | | | | then we become inmates. (I'm not kidding) |
| you can have a great day the next day, and the | | | | It's at those times when we have completed our |
| next. Only concentrate on the day you are in, let | | | | daily tasks and really worked through a boss |
| tomorrow take care of itself and yesterday | | | | yelling poor survey kind of week that we need to |
| remain in the past. Take care of Today! | | | | remind ourselves we have made it this far and will |
| Bring Rock and Roll to your day/organization by | | | | continue to make it a step farther. So, remember |
| doing something different. Everybody has casual | | | | that you, yes YOU are a winner. You made it |
| Fridays, why not have Hawaiian Shirt Friday or | | | | through the selection process and fertilized an egg |
| Two Cookie Tuesday or BBQ Mondays or | | | | to get here, so make the most of it! After |
| whatever you have to do in order to inject some | | | | completing a week in our make it happen or die |
| Rock and Roll into your work environment. The | | | | world, you need to take care of the old watashi. |
| important thing is not to become motionless which | | | | YOU! |
| leads to stagnation. (think pond scum) | | | | 4 Steps to a better you. Stop, Drop and Rock |
| Refer to Newton's Law "a person/organization in | | | | and Roll, Have a Celebration, Take up a Cause |
| motion tends to stay in motion." Get some | | | | and Reward yourself. You will thank me for it and |
| motion going by introducing something unusual. | | | | your Customers will Thank You. Just don't kick |
| Don't be afraid if it seems too wacky (it might | | | | the cat. |
| be) and remember that people remember those | | | | |