| Ever wondered how you can improve in | | | | matter. The idea of change is to bring about a |
| Customer Service in a hurry and didn't know | | | | new result. Either you can bring about the new |
| where to look? Have that sinking feeling that | | | | result you desire or you can have the new result |
| you'd better do something and do it fast? Here is | | | | delivered without your input. The choice is up to |
| a look at a few ideas that might help stop the | | | | you. |
| "freefall" and get you back on top! | | | | 4. Share new knowledge and skill sets with a |
| 1. Learn something new about your Customer. It | | | | colleague, supervisor or Customer. Take a class, |
| can be anything! Start by asking yourself, what is | | | | write a script, role play a new sales |
| there about this person (group) that I don't | | | | demonstration, anything that causes you to start |
| know? It can be as easy as learning something | | | | moving and getting new skills. You'll be amazed at |
| about a recent fashion trend or a new band. It | | | | what this means to other people around you. |
| can be more difficult like "What is the current | | | | Maybe, you are the catalyst to a whole new line! |
| dollars of discretionary household income people | | | | You never know until you share new found |
| report that they have available?" Hey, just this | | | | knowledge and skills. |
| one question alone could lead to a whole new | | | | 5. Make a new goal and tell someone. This one act |
| strategy in your sales and marketing arm. Think | | | | of faith in setting a new goal and the follow |
| about how it might affect you if your industry | | | | through to tell someone can be a huge |
| includes electronic goods, travel or the hospitality | | | | momentum shift in the organization. Mountains are |
| industry? Think there might be an effect on your | | | | not reduced to sand by one massive raindrop. |
| Customer? | | | | Momentum is the same way. Setting a series of |
| 2. Learn something new about your organization. | | | | goals over time is the same as rain on a mountain |
| Maybe you have a new policy in place or a new | | | | top. If suddenly there is a cloudburst and the top |
| product. Think your Customer might want to | | | | of the mountain falls off, people point to the |
| know that? How about a recent merger or | | | | sudden downpour as the reason the top finally |
| buyout? How about a new service? All of these | | | | came down. What they fail to realize is the years |
| things are of value to your Customer. They need | | | | of raindrops that caused it to weaken. The one |
| to know what is going on in your company and | | | | act of setting a new goal and telling someone can |
| who knows, this just might be the difference | | | | be the beginning of the downpour your company |
| between them using you and not. | | | | is looking for. |
| 3. Change one thing. Change your greeting, the | | | | Big improvements can be accomplished in a hurry |
| uniform top, the look of the menu, it doesn't | | | | if we apply specific strategies to get us there. |