| Operating Principle: Train animals. Educate people. | | | | The antidote to the tyranny of talent, experience |
| The Tyranny of Talent, Experience and | | | | and knowledge: open the four doors into the |
| Knowledge. These "three stooges" lead to | | | | room for improvement for people by answering |
| managers being short-tempered & critical of | | | | these four questions: |
| others. They manifest cynicism about people - | | | | |
| "You cannot find good people anymore!" They | | | | 1. WHY are we doing this? -- Must answer the |
| breed resentment -- toward less competent and | | | | "Why" before we can proceed. |
| or motivated people. | | | | 2. WHAT is the job? - Explain the "What" in clear |
| Naturally talented people do not often have an | | | | specific behavioural terms. There is no buy-in until |
| idea about how they apply their talents. So they | | | | the "What" is clear. |
| have difficulties teaching others. | | | | 3. HOW -- "We will set goals. Discover your blind |
| Experienced people can suffer from the "legend in | | | | spots. I'll ask you to try out different behaviours. |
| my own mind" syndrome as well as amnesia | | | | You get feedback & feedforward from others." |
| about what they have learned from other people | | | | Resistance and incompetence grows until and |
| and their personal experiences. So they have | | | | unless people understand the "How." |
| difficulties teaching others. | | | | 4. WHAT IF -- Paint the big picture - "What if you |
| Knowledgeable people assume others know the | | | | could decrease your workload by 50%? What if |
| same stuff they do. so they have difficulties | | | | you could improve your relationships with your |
| teaching others. | | | | colleagues so they are actually helping you, rather |
| People of high talent, lots of experience and | | | | than making you angry?" People have to know |
| knowledge tend to have the attitude: | | | | what the outcome looks like before going down |
| No evidence will ever convince me | | | | the long and winding road. |
| Of the truth that I | | | | Do you as a manager suffer from the tyranny of |
| Don't want to see, or accept. | | | | talent, experience and knowledge. Are you a |
| If I want to improve | | | | legend -- only in your own mind? Do you have the |
| I must be willing | | | | managerial emotional intelligence required to be |
| To open my doors | | | | willing, able and interested in your employees |
| Into the room for improvement. | | | | becoming the persons they were meant to be? |