| Is your Service of the "common" variety? Or are | | | | Are you using the best "Common Practices"? |
| you more "exotic" or "specialized." If you are | | | | These are the standards of your particular |
| practicing "common" service, you just might be | | | | industry, applied with intelligence, that produce |
| leading your industry. | | | | sustainable and predictable results. Some common |
| Here are 3 "common" Customer Service items to | | | | practices include; proper training, proper dress, |
| look at and emulate. | | | | sustained enthusiasm, answering the phone in 3-5 |
| Are you part of the "Common Sense" mindset | | | | rings or less and any other practice that is |
| and approach to Customer Service? Do you find | | | | accepted and expected by your Customers. |
| practical and pragmatic ways to service your | | | | Do you use "Common Courtesy"? Please and |
| Customers? This means finding solutions that | | | | Thank You and May I. Are you practicing |
| work and can be implemented right away. This | | | | "common" courteous actions that include offering |
| means thinking of the Customers "Best Interest" | | | | to show someone rather than point, picking up |
| and then taking the right action to satisfy that | | | | trash that blows onto your work area or place of |
| "Best Interest." Are you on the lookout for | | | | business, listening and taking notes when needed |
| roadblocks and barriers to common sense | | | | and smiling, that needed smile, that ever present |
| actions? Common sense approaches? Have you | | | | smile, that says everything about you and your |
| asked your Customers for their input? They are | | | | business. |
| really your best tool to identifying common sense | | | | Being "common" isn't so bad. It's trying to be |
| issues. And in many cases, more than happy to | | | | "exotic" or "specialized" when you don't need to |
| let you know what those are. | | | | that creates problems. |