| Customer service representatives around South | | | | Hosting a Soccer World Cup is a big responsibility |
| Africa are starting to prepare for the fast | | | | for South Africa from all stand points. For this |
| approaching 2010 Soccer World Cup. Many | | | | reason a number of training providers from South |
| experts say that preparing front line employees | | | | Africa have taken on the task to train customer |
| with the correct knowledge package is absolutely | | | | relations and frontline employees for the upcoming |
| essential to creating a long lasting and powerful | | | | international event. These companies have |
| impression to the coming visitors and tourists. In | | | | launched employee development courses and |
| order to accomplish this target all the skills of | | | | classes that are designed to teach world class |
| front line employees need to be homed to | | | | service skills and also a powerful knowledge base |
| perfection and a whole new knowledge package | | | | related to the 2010 Soccer World Cup to all |
| needs to be introduced, in order for the | | | | customer relations employees that will need to be |
| employees to be able to correctly present all the | | | | on top of the game and serve correct and |
| information required. | | | | coherent information to anyone interested. |