| With the increase in the number of hotels and | | | | times to cater to the needs of the guests. |
| hotel chains, consumers now have a greater | | | | 5. Extra amenities should be available such as |
| choice of where to stay when they travel. This | | | | extra towels, extra bed (cot), bathrobes, baby |
| has resulted in a greater demand for quality hotel | | | | cribs, magazines, laundry services...etc. |
| services. In order to compete for your business, | | | | 6. The hotel should have convenient parking |
| hotels are now improving and enhancing the | | | | where vehicles will be safe. The hotel's front |
| services that they provide. | | | | entrance should have a wheel chair ramp. There |
| The following is a list of the types of hotel | | | | should also be more than one elevator. |
| services that hotel guests prioritize: | | | | 7. Many people travel with their pets, particularly |
| 1. Hotel guests expect clean rooms that contain all | | | | dogs. Many customers look for hotels that allow |
| of the essential conveniences. This includes | | | | pets. |
| comfortable beds with clean sheets, high speed | | | | 8. Safety deposit boxes should be available for |
| internet access in the room, access to movies, full | | | | guests to store their valuables. |
| bathroom facilities, free local calls, continental | | | | 9. The hotel should have a quality dining room that |
| breakfasts, newspaper in the morning outside the | | | | serves delicious food at affordable prices. A hotel |
| door, wake up call service, alarm clock, hair dryer, | | | | lounge is also important. The lounge should be a |
| coffee maker or complimentary coffee, iron and | | | | nice place to relax and have a drink. |
| ironing board, and air-conditioning. Rooms should be | | | | 10. The hotel should have recreational services |
| spacious, including the bathroom. It should also be | | | | such as a swimming pool, sauna, gymnasium, or |
| well decorated and not have any strong perfume | | | | tennis court. Most customers enjoy taking |
| type odors. There should be a thermostat in the | | | | advantage of hotel recreational services. |
| room that the guest can use. | | | | 11. Most hotel guests enjoy their privacy. Hotels |
| 2. Easy accessibility to local transportation such as | | | | should have rooms for those who want extra |
| a taxi service and car rental is an important | | | | privacy. |
| priority. They also want hotel staff to be able to | | | | 12. Most people look for ways to save money |
| arrange for their transportation. | | | | when they travel. Customers enjoy taking |
| 3. Hotel guests would like hotel staff to be able to | | | | advantage of special discounts on certain services |
| arrange for entertainment services such as | | | | offered by hotels. |
| theater tickets, movie tickets, dinner reservations, | | | | To maintain competitiveness, hotel management |
| spa and hair salon reservations...etc. The staff | | | | must listen to consumer demands for a quality |
| should be able to fulfill the requests of every hotel | | | | hotel with extra services. Because consumers are |
| guest. As well, the staff should know about all of | | | | demanding more services at hotels, it is important |
| the attractions in the area. | | | | that hotels keep up with current consumer trends |
| 4. Hotel guests would like a member of the staff | | | | to stay ahead of the competition. Maintaining |
| to be available for assistance 24 hours a day. It is | | | | quality and reliable hotel services will ensure happy |
| important that there is concierge available at all | | | | and satisfied customers. |