| What would a Customer Service professional do? | | | | discover anything, wouldn't you as a Professional |
| A Professional will admit when they are wrong. | | | | take action? Isn't that the very essence of the |
| We all like to think that we get it right every time. | | | | word Professional? |
| It would be a wonderful world if it was true, but I | | | | True Professionals do this all the time because |
| think it's more wonderful that we don't get it right | | | | they don't want to take the chance that their |
| every time because this gives us a chance to | | | | integrity will be compromised. |
| demonstrate resolve, integrity, ingenuity and | | | | They are the first to step up and say "I missed |
| courage. The real reasons we are here on this | | | | it, and this is what I will do about it." How |
| planet. | | | | powerful is that! |
| When we make a mistake, we need to own up | | | | They take action right away! They don't stand |
| and face the music. That's the deal. | | | | around and try to blame someone else, look for |
| When we admit mistakes we are taking the first | | | | other excuses or try to pass it off. They stand |
| step to correcting them. I read recently that "an | | | | up, they tell what happened, they tell you what |
| error does not become a mistake until you refuse | | | | they are going to do about it, and they move |
| to correct it." | | | | directly to doing. |
| Not admitting a mistake is not an option for the | | | | What would the world look like if we all did that |
| Professional. | | | | on consistent basis? |
| Let me ask you this. Do you think your Customer | | | | Which one of these people do you want to be? |
| knows when you have made a mistake? If they | | | | The person that is looking for someone or |
| don't know right now, they will soon discover it. | | | | something to blame or the Professional that is |
| And, more importantly, even if they don't | | | | looking for an opportunity to shine? |