Implement The Benefit Of Business Change With R-pm

Conventional methods implement the costs ofreducing costs, when it means reducing their own
change and prevent benefits. Benefit from changestaff? Who developed the old solution or gains a
through R-pM.technical authority from the old solution? So,
chances are the requirements boiled down to one
Many of us have participated in business change- - "no change".
projects. I am sure that we share manySo then, the project went through the steps of
experiences with the difficulties in gainingthe methodology. Acquire the solution, set up the
successful business change. We have read aboutsolution, train on the solution, implement the
many cases of problems and disasters. Why aftersolution, accept solution, and operate the solution.
all this experience and the many stories ofBut, all these steps just incur costs. Where are
unsuccessful business change, do we continue tothe steps for planning and achieving benefit?
have problems? For a start:During all this, what happened if there was an
0 We continue to employ bad methods forexception, advanced need, or a problem that was
business change. No one has ever put forward anot addressed? These likely were put off to the
good methodfuture or left "up to the users", since the
0 We do what everyone else is doing, toobjective is implementation.
implement the same problems as everyone elseWhat happens when it comes to acceptance?
0 We employ conventional wisdom, whichWell, the main requirement of the administrative
automatically introduces bad decisionsproject manager was met. And, the manager
0 Our enterprise is not structured to plan andwould look bad if delays or controversies were
manage benefits, support new solutions inintroduced. So implementation is signed off and
operation, or ensure good performance from thethe project is complete.
solutionBut what remains:
Let's go through business change step by step.0 Were advanced or future period features ever
What was the objective of business change?implemented?
Likely, there is a nominal objective like increasing0 Was the old solution completely removed, or is
revenues, reducing costs, or improving customerit still operated to handle the exceptions?
service. What is the basis of this objective?0 Is the new solution utilized to increase revenues,
Precisely how is the new solution to be used toreduce costs, or improve customer service? Does
produce benefits that add up to the nominalanyone understand how to use the new solution
objectives and provide the return? This rarely isto do more than what was done before?
defined.0 Was a responsibility established to ensure that
If the nominal objective is just words, what is thethe new solution is utilized to produce benefit?
implementation team trying to do. Often they will0 Was a capability established to support and
say their objective is performance improvement.improve the solution?
Should that be the objective? Conventional0 Was a method established to track and
wisdom says yes, but how do you feel whenmeasure the return on the investment in the new
someone tells you, you need to improve yoursolution?
performance or that consultants are coming in to0 How many old performance problems were
improve our performance?implemented as part of the new solution? What is
But, in the end, even performance improvementthe cost of change now?
proves hard to define, so the objective comes0 Are the users who face the customer,
down to something that every one involved canenthusiastic about the new solution?
understand - - "solution implementation".Many enterprises have had implementations
Is solution implementation the proper objective?where they implemented the cost of business
Conventional wisdom says it is, but I think mostchange and received, at the most, marginal
of us recognize that it is not. But, none of us isbenefit.
sure of what the objective should be.Even if the enterprise follows an implementation
Certainly, when consultants get involved, theor conventional business change method the best
objective is solution implementation. They likelythat it can, it will still be implementing the cost of
proposed a methodology that they can employ tobusiness change. Conventional methods manage
convert the business over to the new solution.change and development through contrived
So, if consultants were involved, who ended upentities rather than business reality. No
managing the day to day implementation - - theconventional method can enable the methodical
enterprise project manager or the consultantdevelopment of the benefit of business change,
project manager? Likely it was up to thesince enterprises are not structured to plan,
consultants because that is conventional wisdommanage, and track the benefits. Until they are
and the enterprise does not have the capability orstructured properly to manage business reality,
experience with business change. So, who wasenterprises will continue to implement the cost of
appointed enterprise project manager? Was it abusiness change.
manager involved in increasing revenues orThis problem is eliminated by Result-performance
improving customer service? Or, was it theManagement (R-pM), a new management
administrative manager supporting the solution?breakthrough now being launched. R-pM provides
Likely, the administrative manager was appointedthe answer by structuring enterprise results and
project manager, since that is the conventionalperformance to enable result-performance
wisdom. What was the role of the enterprisedevelopment. The benefits of the investment
project manager? It likely boiled down to providingcome from result development; the costs of
the solution requirements, which is what theinvestment come from performance
consultant wants. The nominal consultant objectivedevelopment. The payback from investments
is to satisfy user requirements and to do whatcome from the increase in result value-added
the customer wants, which conventional wisdom(result value less performance costs) compared
says are proper objectives.to the result value-added with no investment,
So what are the requirements of theover the payback period.
administrative project manager? Does theSo, stop implementing the cost of business
administrative manager know what is needed tochange. Implement the benefit of business change
improve revenues or customer service? Is theby becoming a 21st century enterprise with R-pM.
administrative manager interested in really