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Article #163: Managing Employee Morale, Motivation -- Why Managers Create Low Morale

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Everyone knows that the sports team with problems from those living with them up
the highest morale wins. In fact, every close and personal every day. Without
manager wants high morale in his/her these facts, orders and directives from
group. So why do most managers create managers rarely address the real problems
low morale in their employees? In truth, and more often exacerbate them. This
given the societal, educational and leads employees to distrust and
workplace related influences, it would be disrespect management and causes further
amazing if managers did not create low reductions of morale and workforce
morale and severely damage employee motivation.
motivation. And there's more. Failure to listen and
From birth, most of us are told what to dialog over perceived problems denies
do. We receive a rather overwhelming employees information which only the
number of orders, directions and policies manager has and which is necessary to
from those who believe we should follow being able to understand the true cause
their dictates; parents, teachers, of problems or the seriousness of them.
churches, government and finally bosses Lacking this information, employee
in the workplace. This is commonly expectations and criticisms are quite
referred to as the top-down command and often unrealistic, thus causing the
control management model. Having been manager to disrespect employees.
literally bombarded with this model, it Thus, low workforce morale, poorly
is unsurprising that the vast majority of motivated employees and greatly reduced
managers adopt it as their own. employee performance quite naturally
But what of the people being managed with result from using an authoritarian based
this model? Unfortunately for managers, command and control model. Our
no one likes to take orders and all educational system is of little help. It
consider it to be demeaning, degrading is excellent at teaching management of
and disrespectful. In addition, they "things" like engineering, marketing,
also feel demeaned and degraded if no one finances, supply chain, and quality, but
listens carefully to their ideas and it rarely teaches the soft skills, the
whatever else they have to say. But the whats, whys and how tos of managing
command and control model implies that people. The tools learned for managing
employees should listen to the leaders "things" actually reinforce the
and that leaders have no need to listen authoritarian, "just do as I say",
to employees. So managers spend most of approach to managing people.
their time trying to figure out their As a manager, I spent 12 years stuck in
next order and rarely if ever take the this model, stuck with much lower morale
time to listen to their people. and performance than I believed was
But there are more negative effects on possible. Fortunately, life provided me
morale and workforce motivation with two revelations which allowed me to
associated with the command and control transform my methods and subsequently
model, specifically from not listening to prove that a level of employee morale and
employees and not dialoguing with them performance far beyond my wildest dreams
over workplace problems. Without these, does exist.
managers are denied a firsthand view of






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