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Article #192: Managing Unemployment By Managing Employment

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"I cannot believe she filed for 3) explain the desired behavior, and 4)
unemployment! She didn't show up to work document the interaction. Be sure to have
for 3 days and then has the nerve to try the employee sign off on all written
to get ME for unemployment!" This is documentation. Consistently following
feedback Arizona PEOs commonly heard from these 4 steps of employee management is
employers not using professional HR essential when appealing unemployment
consulting services. claims. If a DES claims adjustor
Most Arizona employers, particularly determines that your former employee was
those with a high turnover, are painfully unaware of a company policy or had no
familiar with the blue and white envelope idea that he was doing something wrong,
sent out by the Arizona Department of his claim will be accepted.
Economic Security (DES). That blue and Ultimately the Department of Economic
white envelope contains a notice that a Security is trying to determine why the
former employee has filed for employment relationship ended and whether
unemployment insurance. Another painfully the employee deserves to receive an
familiar part of the process is the unemployment benefit. If an employee
disbelief that managers feel when they voluntarily quit her position it is up to
are notified that an employee who quit the manager to convince DES that the
had the nerve to file for unemployment. employee was not acting in the company's
How can managers effectively fight the best interest, and more importantly, that
increasing number of claims and protect she was aware of it. The back side of the
their company's experience rating? The Arizona Notice to Employer sheet (the one
best way to manage unemployment is by that arrives in the blue and white
managing employees. envelope) provides a blank area for
In the State of Arizona anyone can file managers to enter separation information.
for unemployment. Whether a claim is If an employee did not give notice of
accepted or denied almost always hinges resignation - mention it. If an employee
on how well the employee was managed. did not report to a scheduled shift -
Employment relationships are terminated mention it. If attendance had been an
for any number of reasons; employees issue with the employee - mention it.
moving, needing more money, discharge for For a manager who has consistently
poor performance, bad fit on either side, followed the 4 steps above, fighting the
lay off... the list goes on. When it claim of a discharged employee will be
comes to managing unemployment claims, it easy. Detail warnings both verbal and
is best to begin by managing the written. If the employee was warned more
employment relationship at the beginning. than twice, use the exact words, "more
Once that blue and white envelope arrives than twice." If the employee was on his
it is too late. last warning, state that the employee
Begin the employment relationship by knew that his job was in jeopardy. If
clearly outlining what is expected of the there was a final incident, something
new employee. Do not assume that the that ultimately lead to the employee's
employee will absorb all that is expected termination, recount the situation and
simply by being trained on the tasks of who terminated the employee. Finally,
the new position. Arizona employee sending copies of written warnings to DES
handbooks and detailed job descriptions will provide plenty of material for
are essential tools for employee consideration.
management. These should be reviewed on When employers have not warned employees
the employee's first day of work directly or made them aware of the expectations of
after new hire paperwork (tax forms, I-9, their positions, employees who file for
confidentiality agreement, etc.) is unemployment, no matter how unfair it
completed. A review of company policies seems, will very often be awarded
on attendance, overtime, appearance unemployment benefits. For example, if an
standards, harassment, computer and phone employee has an attendance problem and is
usage, etc. must be clearly explained if never warned that attendance must
the employee is to be held accountable. improve, DES may view the time away from
As for the responsibilities pertaining to work as management approved. Addressing
the position, these should be presented employee issues by documenting and
in writing to ensure that both parties communicating them is essential to
understand each other. If your company is fighting unemployment claims.
operating without an employee handbook, Fighting unemployment claims does not
employing an Arizona Human Resources have to be painful. Arizona PEO companies
outsourcing firm should be given strong recommend fighting claims with
consideration. documentation and protecting your
Now that the new employee has been given unemployment experience rating with
the 'rules' of employment, it will be effective employee management. Practicing
easy for a manager to identify any consistent employee management,
noncompliance. Once an issue is particularly as it relates to documenting
identified, a manager must 1) confront employee issues, relieves the sting of
the employee, 2) outline the infraction, that little blue and white envelope.






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