| As the business world enters a period of
| |
| | company to transfer and/or share
|
| hyper-competitiveness, every business
| |
| | responsibilities for the successful
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| process will be subjected to examination
| |
| | operation of the learning function:
|
| and possible restructuring. We have
| |
| | design, development, delivery,
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| already seen outsourcing and offshoring
| |
| | administration, measurement, and
|
| used to an extent what nobody would have
| |
| | reporting."Brakeley went on to talk about
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| dreamed of a few years ago. McDonald's is
| |
| | the range of possibilities for Learning
|
| testing the offshoring of its drive-thru
| |
| | BPO:"The outsourcing relationship may be
|
| process to India. How about, "Do you want
| |
| | as simple as outsourcing the learning
|
| fries with that?" with a New Delhi
| |
| | management system and the learning
|
| accent?Even though McDonald's testing of
| |
| | administration responsibilities
|
| business process outsourcing (BPO) has
| |
| | (sometimes called out-tasking) or as
|
| caused quite a stir, it's only the
| |
| | complex as arranging for an external
|
| beginning. What started as the
| |
| | company to plan and deliver the entire
|
| outsourcing of a few basic business
| |
| | enterprise learning function,
|
| processes, such as payroll or accounts
| |
| | encompassing an organization's complete
|
| receivable, has grown into a "movement."
| |
| | value chain, from employees to customers
|
| No internally performed business process
| |
| | to channel partners."How much of the
|
| is "safe."IT, finance, supply chain
| |
| | learning process should your organization
|
| management, and customer relationship
| |
| | outsource? Are you fully aware of what
|
| management have been outsourced. Why not
| |
| | outsourcing possibilities are available
|
| the learning process?Labor costs in
| |
| | to your organization? Obviously, you
|
| Western countries are out of control.
| |
| | cannot ask your internal providers for an
|
| American, German, and French workers are
| |
| | objective evaluation of external
|
| overpaid. To compete with the Asian
| |
| | resources. Be prepared for strong
|
| countries, Western companies must become
| |
| | resistance to change when considering
|
| more efficient. Controlling costs (and
| |
| | Learning BPO.To read Brakeley's entire
|
| remaining competitive) will require the
| |
| | article on Learning BPO see the April
|
| outsourcing of inefficient business
| |
| | 2005 issue of Chief Learning Officer.To
|
| processes.So, what is "Learning BPO?" The
| |
| | read more about Overcoming Resistance to
|
| best definition is Hap Brakeley's of
| |
| | Change see my special report at Mike
|
| Accenture Learning. In Chief Learning
| |
| | Beitler is the author of "Strategic
|
| Officer (April 2005, p.4), Brakeley
| |
| | Organizational Learning." His book is
|
| defined Learning BPO as:"a broad range of
| |
| | used at GM, Blue Cross, Ingersol Rand,
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| relationships that organizations
| |
| | and others to build organizational
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| establish with an external service
| |
| | learning sytems.
|
