Apathetic employees: can anything get them moving?

Motivating uninterested employees can be awhich immediately makes them feel valued. Many
challenge for managers. First, you have to find outpeople long for approval and validation, and will
what makes them tick.work hard to achieve a goal that will provide it for
Have you ever wondered if anything can getthem. Your job is to provide positive strokes
your employees to care about the work they'rewhenever possible.
doing?- Competition
Managers who are self-starters, who enjoy andThe sales environment is the obvious place to see
are motivated by the work they do and thecompetition among colleagues and peers. Often it's
organization they work for, are sometimestheir competitive nature that makes great
puzzled by the perceived lack of motivation ofsalespeople. But this personality trait is not
their subordinates. The operative word here isconfined to one discipline, and some people will
"perceived", because they may, in fact, beperform well on the job in order to be seen as
motivated --- just not in the same way as you.the best. This can be tricky to manage, and your
If you think about it realistically, you don'tjob is to enable an outlet for this need in one
necessarily want them to love the work, do you?employee without creating enmity in the others.
What you expect is that they perform well on- Money
the job and contribute to the success of yourLet's face it, financial compensation is an important
department. They can do that without beingreason to work in the first place, and there's
cheerleaders, because everyone is motivated bynothing wrong with that. For some employees, it's
something. It's a matter of finding out what it is.a powerful incentive and motivation. Your job is to
Here are a few of the causes that might makedemonstrate the connection between on-the-job
your people tick:achievement and compensation. Of course, if you
- Career ambitioncan't legitimately show that connection because
These people want to move up in the world,it's not there, you may have an employee who
either in your organization or another. If they canwill never be motivated in that position.
clearly see the relationship between theirAs a manager, you need to find out what
performance in their current positions and themotivates the individuals that make up your team,
chance of promotion, that will do it for them. Yourand then do what you can to help them make
job is to help them see the possibilities.performance on the job the factor that satisfies
- Approval and validationtheir particular needs.
In his groundbreaking 1982 fable, "The One MinuteRemember, what is rewarded is repeated. It's a
Manager", Ken Blanchard urged managers tomatter of discovering and offering the right
"catch them doing something right." The idea wasrewards.
to give immediate positive feedback to people,