| When Setting Expectations for Employees, | | | | lack to an assignment or initiative. Provide |
| Establish the Right Outcomes | | | | training to boost skills in needed areas of |
| | | | performance. |
| According to the book, First, Break All The | | | | |
| Rules: What the World’s Greatest | | | | Human Resources professionals can assist by |
| Managers Do Differently, Compare Prices great | | | | problem solving with managers who seek ideas |
| managers assist each individual to establish | | | | for managing around weaknesses. You can make |
| goals and objectives that are congruent with | | | | certain individual strengths are nurtured and |
| the needs of the organization. They help each | | | | that people have the opportunity to use their |
| employee define the expected outcomes, what | | | | talents in their jobs. You can design reward, |
| success will look like upon completion. Then, | | | | recognition, compensation, and performance |
| they get out of the way. | | | | development systems that promote a work |
| | | | environment in which people feel motivated to |
| In my experience, most work is performed by | | | | contribute. Consider the advice of the book's |
| people who are not under the constant | | | | great managers who recommend, “spend |
| supervision of a manager. Given this fact, it | | | | the most time with your best people.†|
| makes sense to let the employee determine the | | | | |
| right path to walk to accomplish her | | | | Find the Right Job Fit for Each Person |
| objectives. | | | | |
| | | | A manager’s job is not to help every |
| Performance AppraisalsFree Guide To | | | | individual he employs grow. His job is |
| Productive Employee Performance | | | | improving performance. To do this, he has to |
| Appraisals.www.inforambler.com | | | | identify whether each employee is in the |
| | | | right role. Additionally, he needs to work |
| She will undoubtedly choose the one that | | | | with each person to determine what |
| draws upon her unique talents and ability to | | | | “growing in his role,†and thus |
| contribute to performance. The manager will | | | | his ability to contribute to performance |
| want to establish the critical path and the | | | | within the organization, means. |
| check points for feedback, but to micromanage | | | | |
| the employee is a mistake. The manager will | | | | For some people, this may mean reaching for a |
| drive himself crazy and lose good people who | | | | promotion; for others, it means expanding the |
| feel he doesn’t trust them. | | | | current job. Traditionally, people felt the |
| | | | only growth in the work place was |
| Human Resource professional can support this | | | | “up†the promotional ladder. This |
| approach to management by coaching managers | | | | is no longer true, and I doubt if it was ever |
| in more participative styles. You can | | | | best practice thinking. Buckingham and |
| establish reward systems that recognize | | | | Coffman state, “create heroes in every |
| managers who develop the abilities of others | | | | role.†Remember The Peter Principle |
| to perform and produce stated outcomes. You | | | | (Compare Prices), a book which maintains that |
| can promote the establishment of | | | | individuals are promoted to their level of |
| organization-wide goals to drive performance. | | | | incompetence? |
| | | | |
| When Motivating an Individual, Focus on | | | | The Human Resource professional must maintain |
| Strengths | | | | a thorough understanding of positions and |
| | | | needs across the organization, to help each |
| Great managers appreciate the diversity of | | | | individual experience the right job fit. |
| the people in their work group, state | | | | Familiarize yourself with the talents and |
| Buckingham and Coffman. They recognize that | | | | capabilities of each person in your |
| “helping people become more of who they | | | | organization. Keep excellent documentation of |
| already are,†since each person has | | | | testing, job applications, performance |
| unique strengths, will best support their | | | | appraisals, and performance development |
| success. | | | | plans. |
| | | | |
| They focus on an individual’s | | | | Develop a promotion and hiring process which |
| strengths and manage around his weaknesses. | | | | supports placing people in positions that |
| They find out what motivates each staff | | | | “fit.†Establish career |
| member and try to provide more of it in his | | | | development opportunities and succession |
| work environment. As an example, if challenge | | | | plans that emphasize “fit†over |
| is what your staff person craves, make sure | | | | experience and longevity. |
| he always has one tough, challenging | | | | |
| assignment. If your staff member prefers | | | | As a Human Resources professional, if you can |
| routine, send more repetitive work in his | | | | assist the managers and supervisors in your |
| direction. If he enjoys solving problems for | | | | organization to understand and apply these |
| people, he may excel in front-line service. | | | | concepts, you'll help create a successful |
| | | | organization of strong, talented contributing |
| Compensate for staff weaknesses. As an | | | | people. And, isn't that the type of workplace |
| example, you can find the employee a peer | | | | you'd like for yourself as well? |
| coaching partner who brings strengths he may | | | | |